annekat Koekies Privacy Policy

Effective Date: 31 July 2026

At annekat Koekies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Who We Are

annekat Koekies is an online bakery specialising in freshly baked chewy cookies delivered throughout South Africa.

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@annekat.co.za

2. Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Delivery or collection address
• Billing information
• Order history
• Payment confirmation
• Communications you send us
• Website usage information collected through cookies and analytics tools

We only collect information necessary to provide our products and services.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Arrange delivery or collection
• Communicate with you regarding your order
• Respond to enquiries and customer support requests
• Improve our products, website and customer experience
• Send promotional emails or newsletters (only if you have chosen to receive them)
• Comply with legal and tax obligations

4. Payment Information

All online payments are processed securely through trusted third-party payment providers.

annekat Koekies does not store your banking details or card information on our website.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information only with trusted service providers where necessary, including:

• Courier companies for delivery
• Payment service providers
• Website hosting providers
• Professional advisers where legally required

These service providers may only use your information to perform services on our behalf.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Understand how visitors use our website

You can disable cookies in your browser settings, although some website features may not function correctly.

7. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may occasionally send you:

• New cookie launches
• Seasonal collections
• Promotions
• Special offers
• Company news

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Misuse
• Unauthorised access
• Alteration
• Disclosure

While we work hard to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Retention of Information

We retain your personal information only for as long as necessary to:

• Complete your order
• Meet legal and accounting obligations
• Resolve disputes
• Enforce our agreements

Once information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

In terms of POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for marketing communications
• Object to certain processing of your personal information

To exercise these rights, please email us at:

info@annekat.co.za

11. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways or courier tracking.

We are not responsible for the privacy practices of those third parties and encourage you to read their privacy policies.

12. Children's Privacy

Our website is intended for general use.

We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

annekat Koekies

info@annekat.co.za

Thank you for trusting annekat Koekies. We are committed to keeping your personal information safe while making your day a little sweeter.